General Information
Equipment is rented on a “per-day” basis with delivery before 12:00 AM and pickup after 7:00 PM on the same day.
Pickup yourself option:
Pickup times:
– Between 9 – 10 AM on the event date
– Evening before if available and by appointment only
Return times:
– Next morning by 8 AM
– Same night if available and by appointment only
– Next Morning between 8 – 10 AM when possible
– For late returns $15.00 will be charged for every hour until castle is returned.
Office Hours:
Mon-Fri: By Appointment
Sat-Sun: 8:00 am – 10:30 am
Business Hours:
Mon-Fri: 9:30 AM – 6:00 PM
Sat-Sun: 9:30 AM – 1:30 PM
Address:
83 Galaxy Blvd, Unit 40, Etobicoke,
Ontario, M9W 5X6
Delivery Area:
Click here to see our Delivery area
Delivery Policy:
We consider a rental day from 11:59 AM to 7:00 PM.
If you are having a party in an area with restricted hours (i.e. party room, school, etc), we will work within your scheduled hours to accommodate your party.
Equipment will be delivered between 8:00AM and 11:59 AM and we will start pickups after 7:00 PM.
Late pick-up option after 9:00 PM is available for additional fee.
Delivery before 10AM is available for additional fee.
Booking Policy:
All of the orders need to be done using Online Booking. This provides most up to date product availability.
Deposit of $50.00 per bouncer is required for rentals of 2 or more units.
Deposit is not required for single unit reservations.
Rainy day policy:
The client can cancel inflatable delivery due to rain in the forecast the day before without any penalties.
In case of rain and heavy wind, Bounce123 has the right to cancel delivery for safety reasons.
In the case of rain on your event day; if we can’t reach you the day before or in the morning of the day; we will consider booking canceled. We will not automatically deliver the castle. Booking fee may apply.
Cancellation Policy:
Our amazing cancellation policy lets you cancel inflatable delivery or pick up option up to 7 days before the event, without any penalties, otherwise booking fee of minimum $50+hst will apply.
The client can cancel inflatable delivery due to rain in the forecast the day before without any penalties.
Cancellation of inflatable delivery or pick up yourself option will not be accepted on scheduled date, or after the equipment has been installed.
Pickup Policy:
Rental equipment can be picked up on the scheduled day between 9-10 AM in the morning.
We will try to accommodate customers to return castles next day between 8-9 AM when possible.
Return Policy:
Rental equipment should be returned next morning by 8 AM
Equipment could be returned same night if available and by appointment only.
We can often accept returns with no additional charge next morning between 8 – 10 AM when possible.
For late returns, $15.00 will be charged for every hour until castle is returned.
Upfront Pricing:
We believe in providing upfront cost for all our services without hidden cost or “call us for estimate” gimmicks.
This provides consistency and reliability and over all better business.
Book Now / Pay Later:
In most cases you will not require to pay at the booking time for future services.
Payment will be done one day prior to your event when we call you for final confirmation.
Payment can be done using:
– Credit card one day prior
– E-transfer one day prior at info@bounce123.com
– Cash on Delivery
– Business cheque on Delivery
– In our office upon equipment pickup
